Personal details

You can check and update your personal details in My Student Admin.

On this page: Updating your name, DOB or gender | Updating your preferred name or title | Updating your citizenship or residency | Updating your contact details | Accessibility and ongoing medical conditions | How we use your information | More questions

You can find a record of your personal details in My Student Admin in the ‘Personal’ tab. This includes your name, citizenship and residency details, current contact details, and any medical or accessibility information that you have shared with us. 

It is important that you keep these details up to date. It's also important to ensure that your personal information at the Australian Taxation Office (ATO) and the Unique Student Identifier (USI) Registry Office is the same as the information at CUA. This will avoid the risk of having an unverified USI or TFN which will have an impact on your graduation. Read more about ensuring that your USI can be verified. 
 

Updating your name, DOB or gender

You can check your name, DOB or gender in the ‘Name Details‘ section of the ‘Personal‘ tab in If you need to make any updates, you can submit our online form. 

You will need to provide certified supporting documents to make changes or corrections. The documents must also be valid and current. This means an authorised officer must view your original document, and then certify a copy as a true copy of your original document. We accept documents that have been certified at the CUA Student Centre in Building 10. Read more about Providing certified documents to CUA. 

Your formal name at CUA should reflect your full legal name. This means that your full legal name will be displayed on your graduation documents. You are also able to nominate a preferred name which can be used throughout your studies, but will not appear on your documents. 

If you have already graduated, or if you are a graduating student and you submit a request to change your name after the deadline, fees may apply to reissue your graduation documents with the new name. 

Updating your name

Correcting your name

If the name you originally provided to CUA needs to be corrected, please provide a certified copy of ONE of the following documents which reflects your correct name: 

  • Passport, or

  • Birth Certificate (issued by the Registry of Births, Deaths and Marriages), or

  • Australian Driver’s Licence or Photo ID card

When you submit the form, you can select the reason as Correction or Addition. 

If you aren’t sure what documents to provide, or you have questions about how your name should be entered, you can contact Ask CUA and let us know your situation, so we can advise you on what to submit.

Note: If your name and name order is already correct, but you need to move names from your First Given Name to the Other Given Name(s) field (or vice versa), your supporting documents do not need to be certified. 

Submit a Change of Student Details application

Your name at CUA should be your full legal name. We are not able to remove parts of your name unless it’s reflected in your documents. 

If your identity documents display your name as a single name, this should be entered in the ‘Family Name’ field in My Student Admin. 

If your name contains special characters, or you aren't sure how to enter your names, you can read more on our USI page about How to check the machine readable zone on your passport and Name order for International Students.

Legally changing your name

If you have legally changed your name in Australia, you will need to provide a certified copy of ONE of the following documents: 

  • Change of Name Certificate (issued by the Registry of Births, Deaths and Marriages), or

  • Updated Birth Certificate (issued by the Registry of Births, Deaths and Marriages) 

When you submit the form, you can select the reason as Deed poll. 

If you aren’t sure what documents to provide, you can contact Ask CUA and let us know your situation. 

Submit a Change of Student Details application

Name change due to marital status

If you are changing your name due to a change in marital status, you will need to provide a certified copy of these TWO documents: 

  • Marriage Certificate (issued by the Registry of Births, Deaths and Marriages) OR Divorce Decree, and

  • Australian Driver’s Licence or Photo ID card (reflecting your new name) 

When you submit the form, you can select the reason as Marriage, Divorce or Other. 

If you aren’t sure what documents to provide, you can contact Ask CUA and let us know your situation. 

Submit a Change of Student Details application

The Driver’s Licence is the evidence of the new name that you would like to update, and the Marriage Certificate demonstrates the link between the current name and the new name.

If you have changed your name a number of times, you will need to provide additional documents to demonstrate a clear link between your current name at CUA, and the name you want to change to.

Updating your DOB or gender  

Change or correct your gender

Please submit ONE of the following document options: 

  • Statement from a registered medical practitioner; or 

  • Statement from a registered psychologist; or 

  • Passport; or 

  • Certificate from an Australian state or territory registry of Births, Deaths and Marriages (e.g. birth certificate; document recognizing change of sex/gender). 

When you submit the form, you can select the reason as Correction or Other.

Submit a Change of Student Details application

Correct your date of birth

Please submit ONE of the following document options: 

  • Passport, or

  • Birth Certificate (issued by the Registry of Births, Deaths and Marriages), or 

  • Australian Driver's Licence or Photo ID card

When you submit the form, you can select the reason as Correction.

Submit a Change of Student Details application

 

Updating your preferred name or title

You can choose to provide a preferred name to CUA in addition to your formal name by submitting our online form. You can also choose to update your title/personal gender identifier.  

You can check your current details in the ‘Name Details‘ section of the ‘Personal‘ tab in My Student Admin. If you need to make any updates, you can submit our online form. 

You don’t need to provide any supporting documents for this type of update. Your preferred name and title will not be reflected in any of your official CUA documents (eg. Academic transcript or Testamur).

 

Submit a Change of Student Details application

You can request to have your student email address updated to reflect your preferred name by going to ServiceConnect and searching for the ‘Update CUA email address’ form. 

You can request to have your student ID card reprinted to reflect your preferred name at the CUA Student Centre in Building 10. 

 

Updating your citizenship or residency

You can check your citizenship and residency status in the ‘Citizenship and Residency Details’ section of the ‘Personal’ tab in My Student Admin. 

Your residency status affects the tuition fees you pay, as well as your eligibility for things like Commonwealth assistance and Travel Concessions (Opal). If your details are incorrect, you should update them as soon as possible. 

International students becoming permanent residents 

If you are an International student who has become a permanent resident, you must complete and submit the PDF form below. Further instructions on completing and submitting the form are provided on the form. 

Declaration of residency - for an international student who has become a permanent resident form (PDF, 62kB). 

CUA International has more information if you are an international student who is becoming a permanent resident. 

After your residency is updated, you will then need to apply for a commonwealth supported place in your course before you are eligible for a reduction in fees. You can apply through the University Admission Centre (UAC).

Permanent residents becoming an Australian citizen or providing proof of residency 

You must complete and submit the PDF form below. Further instructions on completing and submitting the form are provided on the form. 

Declaration of residency - for domestic students form (PDF, 40kB). 

If you become an Australia Citizen, you will need to apply for commonwealth assistance if you wish to have your tuition fees deferred to a government HELP loan.

 

Updating your contact details

It's important to keep your contact details up to date. You can make these updates directly in the ‘Contact Details’ section of the ‘Personal’ tab in My Student Admin: 

  • your session and home address

  • your contact phone number(s) 

  • your emergency contact details 

  • providing an external email address (optional) 

Information for international students 

It is an Australian student visa condition that you notify CUA of your residential address in Australia within 7 days of: 

  • arriving in Australia 

  • changing your address. 

If you are under 18 years of age, you must have written approval from your guardian to change their residential address. Contact CUA International for more information. 

Information for graduates and past students 

If you are a graduate or past student, you can notify CUA of changes to your address and other contact details by submitting an online enquiry via AskCUA.  

To register with CUA Alumni or to update your contact details, complete the online registration. 

 

Accessibility and ongoing medical conditions

If you are living with one or more disabilities, medical or mental health conditions that may affect your studies, you can let CUA know in the 'Accessibility details' section of the ‘Personal’ tab in My Student Admin. 

You aren’t required to disclose anything to CUA, but if you do, it allows us to maintain accurate information that supports government reporting on the number of students with a disability across universities. 

You may also choose to register for assistance from the CUA Accessibility Service for support in managing your studies. 

 

How we use your information

We will use your student email address as the primary form of communication regarding your studies. If you choose to set up a forwarding email account, it is your responsibility to ensure that the account is set up correctly.  

Many students choose to provide an external email address or a mobile phone number. We may use these as a secondary form of communication. However, it isn’t always possible for us to contact you by phone or personal email, even if you have provided them in My Student Admin. All official communications will be sent to your CUA student email address. 

Your name and date of birth will be verified against the Unique Student Identifier (USI) Registry. If you are receiving any form of Commonwealth assistance, they will also be verified against the Australian Taxation Office (ATO). It is therefore important that you let us know if your name changes, or if your date of birth is incorrect. You can read more about this under Updating your name. 

You can read more about Privacy and Confidentiality and your privacy at CUA. 

 

More questions

My Student Admin isn't saving the changes I've made to my address. How else can I update my address?

My Student Admin uses an Australia Post verification system that won't validate addresses if they are not the same as the Australia Post list. If your address isn't saving, let us know in writing, by submitting an online enquiry via AskCUA. We will update your address and you'll be able to view the changes in My Student Admin. Please allow up to 5 working days for the address to be updated. 

What should I do if I want to update my student email address?

If you have already changed your name via the Change of Student Details application and need to update your email address, please contact the IT Support Centre. 

If you are CUA alumni and don’t currently have Multi-factor authentication (MFA) set up to log in online, you can verify your identity over the phone.

What documents will not be accepted?

  • Student cards
  • Digital driver's licences
  • Certificate of Citizenship
  • Local library cards
  • ImmiCard
  • Medicare card
  • Commemorative or ceremonial certificates of any type
  • RSA or RCG